Mobikoo Insurance Policy Activation Process

Step 1: Purchase Insurance

• Retailer Partnership: Buy your Mobikoo insurance policy directly from our partnered retailers.

• Direct Purchase: Alternatively, you can purchase the policy directly from our website.

Step 2: Payment

• Immediate Payment: Ensure the payment for the insurance policy is completed at the time of purchase.

• Confirmation: You will receive a confirmation email with the payment receipt and policy details.

Step 3: Activation

• 48-Hour Activation Period: The insurance policy will be activated 48 hours after the purchase.

• Policy Documentation: You will receive all necessary documentation via email, including the policy number and terms.

Step 4: Device Inspection (Retailer)

• Inspection: The retailer will inspect the device to ensure it meets Mobikoo’s standards before selling the insurance policy.

• Approval: Devices with pre-existing damages or issues must be reported, and insurance coverage will be adjusted accordingly.

Step 5: Customer Dashboard

• Invoice Generation: Once the policy is active, an invoice will be automatically generated and sent to the customer.

• Dashboard Access: Customers can access their insurance details, coverage, and claims history through their Mobikoo dashboard.

Step 6: Claims Process

• Filing a Claim: If an incident occurs, customers can file a claim through the Mobikoo website or customer support.

• Claim Review: Mobikoo will review the claim and request any necessary documentation.

• Resolution: Approved claims will be processed and resolved promptly.

Step 7: Continuous Support

• 24/7 Support: Our customer support team is available around the clock to assist with any issues or queries.

• Feedback: Customers can provide feedback to help us improve our services.

Thank you for choosing Mobikoo for your mobile insurance needs. We strive to provide seamless and comprehensive coverage for your peace of mind.